THE six staff at Taree Railway Station will retain their positions but there are changes proposed to the hours the station is manned, staffing structure and grades, according to the Rail, Train and Bus Union (RTBU).
Taree Railway Station is currently staffed from 7.30am to 2am. Under the proposed changes by NSW TrainLink, staff would provide assistance to customers with bookings, ticketing and luggage from 9.30am to 9.30pm. No staff would be present to assist passengers travelling on the 1.30am train to Sydney.
“The proposal put forward by NSW TrainLink is one Area Customer Service Manager (ACSM) who will manage five locations, Taree, Wingham, Gloucester, Wauchope and Kendall and this position will be a management role only, three of the remaining five positions have had their grades reduced,” RTBU delegate Mick Cartwright said.
“The ACSM will be rostered from 7.30am to 3.30pm Monday to Friday and will not be there for bookings, ticketing and luggage, the next sign on time is 9.30am Monday to Friday and this position will assist with bookings, ticketing and luggage but the train arrives at 10.10am and this employee will not have sufficient time to prepare the station for the train arrival, then do the bookings, ticketing and luggage, there is a need for another employee to assist.”
The proposed changes to Taree Railway Station operating hours and staffing structure is part of a statewide review that is expected to take “up to three or four months” according to NSW TrainLink.
Last week member for Myall Lakes Stephen Bromhead stated “there are currently six full-time positions at Taree Railway Station and all six positions will remain … there would be no changes to staffing levels”.
Mr Bromhead did not comment on the proposed changes to station operating hours or staff structure and grades. He also advised Taree Railway Station was to receive “CCTV and Customer Help Point technology to provide real time 24/7 assistance.”
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